Privacy Policy

1. Who we are

Yunchuang International operates this website to present private-label and OEM/ODM soap development services. For privacy questions or requests, please use the contact form on our Contact & Project Inquiry page.

2. Information we collect

We may collect information that you provide directly, including:

• your name, company name, business email address and telephone number;
• your country, market or shipping destination;
• project information such as product category, formula direction, fragrance, shape, packaging, target quantity, timing and other requirements;
• messages, files or other information you choose to send during an inquiry.

When you use the website, our hosting, security and analytics services may automatically process technical information such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from IP address, cookie identifiers and diagnostic or security logs.

3. How we use information

• respond to inquiries and prepare product, sampling, pricing or packaging proposals;
• communicate about an existing or potential business relationship;
• operate, maintain, secure and improve the website;
• measure website performance and understand how visitors use the site;
• prevent fraud, abuse and technical problems;
• comply with applicable laws and protect our legal rights.

4. Legal bases for EEA and UK visitors

Where the GDPR or UK GDPR applies, we process personal information when it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, for our legitimate interests in operating and protecting our business, or with your consent where consent is required. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

5. Cookies and similar technologies

The website may use essential cookies and similar technologies for security and basic operation, and may use analytics technologies to understand site performance. Where applicable law requires consent for non-essential cookies, those technologies should be used only after consent is obtained. Browser settings may also allow you to block or remove cookies, although some site features may not work as intended.

6. How we share information

We may share personal information only as reasonably necessary with service providers that support website hosting, security, analytics, email delivery, customer communication, data storage or professional advice. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganisation. Service providers are expected to process information only for the services they provide to us and subject to appropriate obligations.

We do not intend to sell personal information for money. Certain analytics or advertising-related disclosures may be treated as a “sale” or “sharing” under some privacy laws. If such practices apply, we will provide any notices and choices required by law.

7. International data transfers

Because we work with international customers and service providers, information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and take steps designed to protect personal information.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing business records, resolving disputes, maintaining security and meeting legal obligations. Retention periods depend on the nature of the information and the relationship involved.

9. Your privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or restriction of personal information; object to certain processing; receive a portable copy; withdraw consent; or lodge a complaint with a data protection authority. California residents may also have rights to know, correct or delete personal information, to opt out of certain sale or sharing, to limit certain uses of sensitive personal information and to receive equal service when exercising privacy rights.

To exercise a privacy right, contact us through the Contact & Project Inquiry page and state that your message is a privacy request. We may need to verify your identity and request before responding. Rights may be subject to legal limitations and exceptions.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

11. Children’s privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information, please contact us so that we can review and, where appropriate, delete it.

12. Third-party links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

13. Changes to this policy

We may update this policy when our services, technology or legal requirements change. The effective date at the top of this page indicates the latest revision. Where required, we will provide additional notice of material changes.